Privacy Policy
At train., we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights as a member or visitor.
1. Information We Collect
We collect information you provide directly, as well as data generated through your use of our services.
Data TypeExamplesPurposeIdentityName, date of birth, photo IDAccount creation, facility accessContactEmail, phone, addressCommunications, billingPaymentCard details (processed by third-party processor)Membership fees, class bookingsHealthFitness goals, injury disclosuresSafe participation, coachingUsageClass attendance, app activity, check-insService improvement, schedulingTechnicalIP address, browser type, device infoSecurity, analytics
2. How We Use Your Information
To manage your membership and process payments
To facilitate class bookings and communicate scheduling
To ensure the safety of all members and staff
To send service updates, promotions, and important notices
To comply with legal obligations
To improve our website, app, and overall service quality
3. Payments & Third-Party Processors
We use third-party payment processors to handle all financial transactions. We do not store full credit card numbers on our servers. Your payment data is governed by the processor's own privacy policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All payment transactions are processed securely by Stripe. By providing your payment information, you authorize train. to charge your card on file through Stripe for all applicable fees. train. does not store, see, or have access to your full credit or debit card number at any time. All payment data is stored and managed exclusively by Stripe and is subject to their privacy policy, which can be reviewed at stripe.com/privacy.
4. Booking & Scheduling Platforms
Class reservations and scheduling are managed through MarianaTek. Information shared with MarianaTek is subject to their own privacy practices. You can review MarianaTek's privacy policy at marianatek.com/privacy-policy.
5. Sharing Your Information
We do not sell your personal data. We may share it only in the following circumstances:
With service providers who operate on our behalf (payment, booking, email, analytics)
When required by law or to protect the rights and safety of train. and its members
In connection with a business transfer or acquisition
6. Data Retention
We retain your personal information for as long as your membership is active and as required by applicable law. You may request deletion of your data subject to legal retention obligations.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@trainocmd.com. We will respond to all verified requests within 30 days.
Please note that certain data may be retained as required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.
8. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie preferences through your browser settings.
The train. website uses cookies — small text files stored on your device — to ensure basic site functionality, security, and performance. These cookies are set automatically by our website platform (Squarespace) and are necessary for the site to operate properly.
train. does not use third-party advertising cookies, tracking pixels, or retargeting tools. We do not share cookie data with advertisers or marketing platforms.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the website.
For more information on how Squarespace uses cookies, visit squarespace.com/privacy.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact
Questions or requests regarding your privacy? Reach us at info@trainocmd.com.