Privacy Policy
At train., we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights as a member or visitor.
1. Information We Collect
We collect information you provide directly, as well as data generated through your use of our services.
Data TypeExamplesPurposeIdentityName, date of birth, photo IDAccount creation, facility accessContactEmail, phone, addressCommunications, billingPaymentCard details (processed by third-party processor)Membership fees, class bookingsHealthFitness goals, injury disclosuresSafe participation, coachingUsageClass attendance, app activity, check-insService improvement, schedulingTechnicalIP address, browser type, device infoSecurity, analytics
2. How We Use Your Information
To manage your membership and process payments
To facilitate class bookings and communicate scheduling
To ensure the safety of all members and staff
To send service updates, promotions, and important notices
To comply with legal obligations
To improve our website, app, and overall service quality
3. Payments & Third-Party Processors
We use third-party payment processors to handle all financial transactions. We do not store full credit card numbers on our servers. Your payment data is governed by the processor's own privacy policy.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
[Name of payment processor(s) and link to their privacy policy to be added.]
4. Booking & Scheduling Platforms
Class reservations and scheduling are managed through MarianaTek. Information shared with MarianaTek is subject to their own privacy practices. You can review MarianaTek's privacy policy at marianatek.com/privacy-policy.
5. Sharing Your Information
We do not sell your personal data. We may share it only in the following circumstances:
With service providers who operate on our behalf (payment, booking, email, analytics)
When required by law or to protect the rights and safety of train. and its members
In connection with a business transfer or acquisition
6. Data Retention
We retain your personal information for as long as your membership is active and as required by applicable law. You may request deletion of your data subject to legal retention obligations.
7. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority
[State/jurisdiction-specific rights (CCPA, GDPR, etc.) to be completed by legal counsel.]
8. Cookies & Tracking
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. You can control cookie preferences through your browser settings.
[Full cookie policy and consent management details to be added.]
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services constitutes acceptance of the updated policy.
11. Contact
Questions or requests regarding your privacy? Reach us at info@trainocmd.com.